Recurring Customer Discount

  Great service and communication, I have recommended to family and friends for future needs.

I bought a new dishwasher and needed installation as the company I bought from offered delivery only.... read more I submitted the project through yelp and received an immediate reply with a fair quote range and availability. I booked an appointment and the next day received a follow up call confirming the exact amount (within the quoted range). On the day of appointment I received a call/text confirming on the way.

Uninstall of the old dishwasher and install of the new dishwasher (including running a test cycle) went smooth. I was worried about my soft wood floors as they are easily scratched and I haven't had to replace big appliances since moving in but there are no scratches or evidence work was done besides a better looking and functioning dishwasher. Will be using and recommending for all future appliance servicing needs.

  Our freezer was making a noise and not cooling. Rainbow appliance answered my call and promptly scheduled time to come out that day.  Nick was great. Figured out what was... read more wrong and identified how to fix it quickly. Clear communication on cost, parts needed, and follow up when the parts came in.  I highly recommend and will use again.

  My relatively new Frigidaire refrigerator has a problem that is endemic to its brand and model. Poor insulation of the coils related to the icemaker. Alex knew that if he... read more repaired my icemaker, the problem would only recur in a few months. And that within a year or so the corrosion could be bad enough that I could need a new fridge.  He showed me examples on his phone.

I opted to disconnect the icemaker and extend the life of my fridge.  Alex walked away with only the diagnostic fee.  And my future business, of course. Thank you, Rainbow Appliance..

  Fast reply and appt setup for Whirlpool gas stove. Repair was done with no issues and he was extremely cautious. He even ordered the OEM replacement part I requested. I... read more would use this company for any appliance repair in the future as well.

  Thought our dryer was finished, ordered a new one that never came so I decided to try and find someone to fix it.  First repairman quoted a price close to... read more the price of a new dryer. Hit the jackpot when I found Alex. He actually came the same day and within a short time the dryer was working again.  He is extremely professional, smart, had the dryer up and working quickly. He is thorough and pleasant to do business and at a fair price. I would recommend him with confidence and will be using him in the future for all my appliance needs.

  Responded extremely fast.  Showed up when meant to.  Did an amazing job ...Highly recommend.

  I'm giving them three stars because they were very "average ".

I called and made an appointment for Friday and she said they were wide open and had no appointments... read more scheduled that day. I asked for the first appointment so they would be on time. She said "8:00 is your appointment." He showed up at 10:30 with no explanation or apology.

Next, I asked them to get the refrigerator in working condition - I was concerned we had issues with the compressor and I also wanted the water and ice maker re-connected. He found the issue with the compressor quickly and said he was all done. When I reminded him about the water and ice maker, he checked his watch and said he would have to come back.

He did come back several days later and charged us another $96 to connect them.

Yes, the work was completed and the refrigerator is working again but I wouldn't recommend this business to anyone and won't use them again.

  I hired this company based on it's 5 star reviews. My dishwasher was relatively new and not used often. The electrical box was burnt out and needed to be replaced.... read more The technician asked me to go get the part. huh? There was no truck or van with parts, supplies or anything else appliance related. He did come back that day and installed the box. BUT when he left, my dishwasher started leaking everywhere. I called the woman on the phone and wanted Alex, the owner to come and fix it since he had gotten all the great reviews. She said he moved to Raleigh. She said Alex would call me back, but he never did. I ended up calling a reputable company who was recommended by an appliance store. They came out and immediately saw that the dishwasher was pushed in and not aligned correctly from being removed for service...which it didn't even need to be moved to reach the electrical box under the sink. He said that companies name themselves with ABC so that a Google search goes to the first letter of the alphabet first (makes sense). I called ABC Appliance and wanted a full refund for the amount of the second appliance company. I should have received compensation for both bills, but I wanted to be done with ABC Appliance. DO NOT believe the 5 star reviews! Use a company that has access to simple and standard parts and who is recommended through the appliance brand you have.. The Bosh Company who I was discussing my issue with, could not even find this ABC Appliance on their end.  I learned this the hard way, but now I know.

  Our oven door was not closing correctly and Alex came out and fixed it in about 5 mins - the same day I called him. Very professional and fair.

  I was so happy with the services we received from Alex. He's very professional, thorough and quick. Replaced parts that needed to be changed out and our washing machine is... read more working again. Grateful he didn't make us pay extra for things that didn't really need to be replaced. Highly recommend Rainbow Appliance!!!

  Service was great. Came out at the assigned time even though we had a rare winter storm the night before and the roads weren't great. He diagnosed the problem right... read more away and fixed it. I will call again if I have any appliance issues.

  Very responsible response by Sergi. Explains the problem and fixed it quickly
Highly recommended

  I had a clogged drain pan that was causing ice build up in my freezer that I had failed to fix myself. Additionally, the water had stopped working on the... read more fridge door. Alex diagnosed and fixed both on the spot. He was efficient and thorough and explained the work that was done. I also appreciate the 90 day warranty on his work. Won't hesitate to call him again when needed!

  Alex went out of his way to assist us with a service on our washing machine.  His communications were timely and helpful. His service was quick, complete, and precise. Most... read more importantly, the pricing was very reasonable to us. We look forward to working with him and ABC Appliance for all our appliance services.

  Alex was very professional, and knowledgable regarding the repair of my, very old, dual oven/microwave wall unit.  He went the extra mile to get OEM parts to ensure the repairs... read more will last.  He also took the time to show me the broken parts and explained what needed to be done.